Sometimes It Isn’t the Process
When performance declines, customer satisfaction slips, or growth stalls, organizations often
arrive at the same conclusion: “We need better processes.”
The Road to AI Adoption
Throughout history, civilization has been shaped by transformative inventions, extraordinary
discoveries, and breakthrough technologies—the wheel, penicillin, and the internet, to name a few.
Can Improv Change a Company?
In today’s rapidly changing world, companies with a growth mindset are increasingly searching for new ways to
address challenges, and new ways of thinking altogether.
Navigating Uncertain Times
In times like this, when there is a level of disruption in the economic world, one of the few absolutes is
that “We don’t know what we don’t know” so uncertainty is inevitable.
What’s Ahead in 2025 for Regional Banks Their Customers and Their Employees
With a change in government administration about to begin, the financial services
world in general faces new challenges and anticipates…
Emerging Challenges in the Academic World
Several months back, BASG engaged with a North Carolina community college to review their current
data storage and data tracking systems and recommend improvements to their data reporting.
M&A Efforts Show Success Rate Improvement
Mergers and Acquisitions (M&A) have always been a part of the business culture, big companies
absorbing smaller entities, companies spreading their wings…
An Opening Look at CX and EX
Over the past few years, organizations have given a name to their interaction with those
they serve, Customer Experience (CX).
Is Continuous Improvement Too Much Improvement
In the past couple of years the well-defined term Process Improvement has been re
branded to Continous Improvement (CI), but is that a misnomer? Is there a need for
CONTINUOUS Improvement?
Business Lessons Learned During a Global Pandemic
These were three sets of questions Business Advisory Solutions Group
(BASG) asked of clients, prospective clients, vendors and partners
through a series of conversations conducted over the last month.