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Bank Engages BASG’s Change Management Expertise

SCOPE OF ENGAGEMENT

A thriving regional bank determined the need to replace its outdated consumer loan platform, enrich the consumer loan products offered via its website, and improve overall customer experience.  Due to the significant transformation the new platform will bring to the organization, the bank needed expertise in Change Management dedicated to this project.

THE SOLUTION

BASG’s Consultant led the Change Management workstream while working closely with key stakeholders and the lines of business (LOBs) to ensure changes were appropriately captured, documented, and tracked.  BASG partnered with the bank’s Corporate Learning and Marketing / Communications groups to initiate and develop communication and training for ease of user adoption.

Throughout the project actionable deliverables for the five Change Management levers were adhered to which minimized the change impact, created seamless transitions, supported user adoption, and mitigated risks.

THE RESULT

The Bank enhanced the consumer lending experience and improved its competitive standing in a post-COVID consumer loan marketplace that is driven by a desire for customized product options, stress-free interaction and heightened response time.

Organizational Change Management
Business Process Solutions & Improvement
Business Analysis & Reporting
Quality & Test Management
Artificial Intelligence & Automation
Customer & Employee Experience (CX/EX)
Cloud Solutions
Program & Project Management
Governance, Risk And Compliance

Governance, Risk And Compliance

We help organizations manage risk, ensure compliance, and strengthen governance to build trust, resilience, and continuity.

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Organizational Change Management

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Key Benefits

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Business Process Solutions & Improvement

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Business Analysis & Reporting

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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Quality & Test Management

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Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

Key Benefits

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Artificial Intelligence & Automation

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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Customer & Employee Experience (CX/EX)

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Overview

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Key Benefits

  • Program and Project Management
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Cloud Solutions

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Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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Program & Project Management

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Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

Key Benefits

  • Program and Project Management
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Contact Us To Learn More
Organizational Change Management
Business Process Solutions & Improvement
Business Analysis & Reporting
Quality & Test Management
Artificial Intelligence & Automation
Customer & Employee Experience (CX/EX)
Cloud Solutions
Program & Project Management
Business & Technology Alignment

Business & Technology Alignment

We align people, processes, and technology to drive transformation, improve efficiency, and deliver measurable business outcomes.

Contact Us To Learn More

Organizational Change Management

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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Business Process Solutions & Improvement

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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Quality & Test Management

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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Artificial Intelligence & Automation

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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  • Program and Project Management
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Customer & Employee Experience (CX/EX)

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

Key Benefits

  • Program and Project Management
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Cloud Solutions

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

Key Benefits

  • Program and Project Management
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Contact Us To Learn More

Program & Project Management

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s.

Overview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since 1966, when designers at Letraset and James Mosley, the librarian at St Bride Printing Library, took a 1914 Cicero translation and scrambled it to make dummy text for Letraset’s Body Type sheets. It has survived not only many decades, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised thanks to these sheets and more recently with desktop publishing software including versions of Lorem Ipsum.

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  • Program and Project Management
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